Passenger Guide

Useful Phone

Domestic Baggage Search
0532-83788317
International Baggage Search
0532-83788361
Eastern Airlines Domestic Baggage Search
0532-83789205
Eastern Airlines International Baggage Search
0532-83789215
Shandong Airlines Baggage Search
0532-83789250/88696893
Disabled passenger service station call for assistance
0532-83788385
Left Baggage
0532-83788071
helpline
0532-96567

Passenger Luggage

1.Limitation on Carry-on Luggage:

Domestic flights: 2 carry-on luggage is allowed for passengers in First Class, and 1 for in Business Class or Economy Class. The size of each luggage should be within 20 x 40 x 1375px. Total weight of carry-on luggage should be within 5kg.

International flights: The size of each luggage should be within 20 x 40 x 1375px. Total weight of carry-on luggage should be within 7kg. (Be aware that some airlines may have their own size or weight restrictions.)

2.Free Check-in Luggage

Domestic flight: First Class - 40kg; Business Class - 30kg; Economy Class - 20kg. The airlines that provide baggage differentiated services (including but not limited to Spring Airlines, West Air, Lucky Air, Tianjin Airlines, GX Airlines, Air Guilin, Beijing Capital Airlines, Fuzhou Airlines, Urumqi Air, Jiangxi Airlines, etc.) may not contain the free baggage allowance when you buy the ticket. Please don’t forget to buy baggage allowance in advance according to your actual demand when you buy tickets, and online purchase can enjoy privileges. Please refer to the official website of the airline for details, or consult the customer service hotline of the airline.

International flight: Economy Class - 20kg, and 30kg for who hold the Student Passport. Business Class – 30kg. First Class – 40kg. While target location in America, the Check-in luggage should be within 2, each weight should be within 23kg, and the luggage with length + width + height should be within 3950px. If any limits is broken, passengers should pay for the part out of limits.( Be aware that some airlines may have their own size or weight restrictions.)

3.Fee for luggage overweight

Passengers should pay for luggage overweight. Domestic flights: 15%×ticket price of Economy Class per kilogram. Unit: RMB Yuan. (Be aware that some airlines may have their own calculation rules.)